Service Support Engineer - £32,000
Job Ref SS-9837
Job Location London
Salary & Benefits c£32,000
Term Permanent
Consultant Sarah Sackey -
An excellent Top 100 Law Firm is looking for an IT Support Engineer to provide 1st & 2nd line support as well as ad hoc training for the firm. You will answer the Service Desk phone, conduct fault resolution and user training remotely or deskside, follow change management process, manage all incidents, perform 1st/2nd line fault resolutions and assist with 3rd line fault resolution. Furthermore you will carry out project work, setup meeting rooms, so knowledge of working in legal services is essential and you will need good knowledge of all software and network technology. Shift work is required (between 8.00am – 7.00pm), some overtime and on-call rota may be required If you have great customer service skills, highly organised and you have the ability to demonstrate clear and accurate communication along with the experience working as a service desk/support analyst then please apply!
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