Assistant Secretarial Services Manager – global law firm -£68,000

A leading international legal services firm is seeking an experienced Assistant Secretarial Services Manager to oversee the day-to-day management of a secretarial support team within a busy practice group.

This is a leadership role for an individual with strong people management skills, a passion for operational excellence, and experience working within a professional services environment. The successful candidate will play a key role in ensuring high-quality support services, driving continuous improvement initiatives, and supporting the development of team members.

Key Responsibilities

• Lead, manage and develop a team of secretarial professionals.
• Coordinate workflow, resource allocation and absence cover to ensure exceptional client service delivery.
• Conduct performance reviews, probation reviews and coaching conversations.
• Support recruitment, onboarding and development initiatives.
• Oversee annual leave, absence management and workforce planning processes.
• Build strong relationships with senior stakeholders and business support teams.
• Review and improve processes, promoting efficiency, technology adoption and AI-enabled solutions.
• Champion change initiatives and continuous improvement across the support function.
• Provide organisational and operational support to senior leadership within the practice group.

About You

You will bring:

• At least three years’ management or supervisory experience in a similar role.
• Experience within a professional services environment, ideally legal or similar partnership-based organisations.
• Strong people management, coaching and mentoring skills.
• Excellent communication and stakeholder management abilities.
• Strong organisational skills with the ability to manage competing priorities.

What’s on Offer

• Competitive salary and annual review.
• Performance-related bonus scheme.
• Flexible hybrid working arrangements.
• Generous holiday allowance with holiday-buy options.
• Private medical insurance.
• Enhanced family-friendly benefits.
• Comprehensive learning and development opportunities.
• Inclusive and supportive working environment.

This is an excellent opportunity for a people-focused manager looking to make a significant impact within a high-performing professional services organisation while helping to shape the future of business support services.