A leading law firm is seeking an experienced Assistant Secretarial Services Manager to play a key role in leading and developing a high-performing secretarial team within a busy practice group. This is an opportunity to take ownership of operational delivery, drive efficiencies and work closely with senior stakeholders.
The role:
Manage the day-to-day performance and workload of secretarial staff (office and remote)
Ensure effective resource allocation to meet changing business needs
Build strong relationships with key stakeholders, including Practice Group Leaders, HR and Finance
Support onboarding, training, mentoring and development across the team
Coordinate secretarial cover and manage absence, annual leave and HR processes
Conduct performance reviews, probation checks, and support salary processes
Review and improve workflows, processes and team structures
Support practice group operational activity and strategic initiatives
Champion continuous improvement, including the adoption of new technology and AI tools
Drive consistency and best practice across the wider secretarial function
About you:
Proven experience in a supervisory or team management role (minimum 3 years)
Strong background in a professional services environment (legal experience preferred)
Confident leader with the ability to influence and build credibility at all levels
Excellent organisation and workflow management skills
Strong communication and interpersonal skills
Advanced IT skills, including Microsoft Office and collaboration tools
Resilient, adaptable and able to manage competing priorities
Proactive approach with a focus on continuous improvement
What’s on offer:
Competitive salary with annual review
Bonus scheme
Hybrid working model
25 days’ holiday (increasing with service) plus holiday exchange
Private medical insurance
Enhanced parental leave
Flexible benefits platform
If you’re looking to step into a visible leadership role where you can make a real impact, this is a great opportunity to join a forward-thinking legal environment.
