A law firm is seeking a talented Business Support Manager to lead its PA teams and support the smooth operational running of a busy practice area. This role suits someone with strong PA/secretarial leadership experience, excellent organisational skills and a proactive, solutions‑focused mindset.
Why this role?
Join a collaborative, approachable team where your contribution is recognised.
Access high‑quality learning and development opportunities.
Be part of a supportive, professional environment where you can thrive and grow.
The team
You will work alongside Partners, fee earners and a structured PA team, including senior and junior PAs and administrative support.
Key responsibilities
Operational & Partner support
Oversee the day‑to‑day running of the practice and the PA team.
Act as the main contact for business services teams.
Improve Partner efficiency by managing administrative processes.
Attend Partner meetings, set agendas and capture actions.
Support financial awareness, utilisation monitoring and salary benchmarking.
Coordinate billing processes and ensure PA team compliance.
Support technology updates and communicate recurring feedback.
Business development coordination
Work with BD teams to ensure accurate client, market and activity information.
Ensure PA support for interaction lists, referral data and events.
Team leadership
Develop, train and mentor the PA team.
Lead performance management and regular check‑ins.
Ensure proactive, high‑quality support is delivered across the group.
Oversee PA recruitment, resourcing and succession planning.
Allocate work fairly while supporting individual development.
Firmwide collaboration
Share best practices and maintain consistency across departments.
Help shape departmental processes aligned to firmwide initiatives.
Support wider training needs with L&D.
Assist other practice areas with overflow work when required.
About you
Strong PA experience with supervisory/mentoring background (essential).
Experience in a partnership environment, ideally within legal or professional services.
Excellent written English, grammar and attention to detail.
Advanced MS Office skills and familiarity with document and billing systems.
Confident communicator with strong influencing skills.
Highly organised, proactive, resilient and able to manage fluctuating workloads.
Professional, client‑focused and able to work both independently and collaboratively.
