A top law firm is seeking a Receptionist to join its London team on a full time basis, based at its Cannon Place office. This is a fantastic opportunity for a customer service professional to become the face of a prestigious City law firm.
Salary: £32,500
Location: London
Hours: Full time
ROLE SUMMARY
Reporting to the Senior Client & Hospitality Services Manager, the Receptionist will be the first point of contact for visitors and clients, both in person and over the phone. You will create a lasting first impression through outstanding customer care and professionalism, coordinating client requests, managing meeting room bookings, and providing AV support to ensure seamless operations on the firm’s Client Floor
KEY RESPONSIBILITIES AS RECEPTIONIST
– Deliver a five-star welcome to visitors, occupiers, and clients
– Provide refreshments and maintain a professional, welcoming reception area
– Manage visitor sign-in in line with security procedures
– Coordinate meeting room bookings using internal systems
– Provide audio-visual support for meetings and events (full training provided)
– Set up conference rooms and equipment, including laptops, screens, projectors, and video conferencing tools
– Answer calls promptly and professionally, using guests’ names for a personalised experience
– Handle queries and complaints calmly and escalate when necessary
– Maintain high standards of cleanliness and presentation across client areas
– Manage ad hoc tasks such as deliveries, ordering flowers, and booking taxis
– Complete administrative duties and maintain equipment inventories
– Support internal and external events to ensure smooth coordination
– Adopt a flexible approach to working hours based on business needs
WHAT WE’RE LOOKING FOR
– Proven experience in customer service within a corporate setting
– Strong IT skills, including Microsoft Office (knowledge of Manhattan Datacraft desirable)
– Excellent verbal communication and interpersonal skills
– A proactive, service-focused attitude with the ability to stay calm under pressure
– Strong organisational skills and the ability to prioritise effectively
– Problem-solving ability and a willingness to take on new tasks
– Experience in AV/IT support is desirable but not essential
WHAT’S ON OFFER
– Competitive basic salary of £32,500, reviewed annually
– Flexible, hybrid working policy
– Generous bonus scheme
– Up to 25 days holiday, rising to 28 days with service
– Holiday exchange scheme
– Private medical insurance
– Enhanced parental leave
If you are an experienced, personable customer service professional looking to bring your skills to a top law firm, apply today for this Receptionist role.
